Welcome to Resolute Ready, a website that provides visitors with access to veteran and first-responder support services on a worldwide scale. The website is owned and operated by Resolute Ready (ABN 49 699 753 133), based in Adelaide, Australia. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

  1. Introduction
    These terms and conditions govern your use of Resolute Ready, including any content, features, and services provided through the website.

    1. Eligibility
      Our website is intended for individuals who are at least 18 years of age or older. By accessing or using our website, you confirm that you are at least 18 years of age.
    2. Acceptance
      By using Resolute Ready, you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.
  2. Delivery of Services
    1. Availability
      Resolute Ready cannot be held responsible for any delays or interruptions to the website. Whilst we make reasonable efforts to maintain the website and reduce any delays and interruptions, we cannot warrant that the website will always be available at any given time.
    2. Website Discontinuation
      Resolute Ready may, at its discretion and without notice, discontinue the website in whole or in part, and are not responsible for any loss or liability that may be a result.
  3. Website Content
    1. Informational Content
      Resolute Ready provides information on veteran and first-responder support services on a worldwide scale. The content on this website is for informational purposes only and should not be considered medical advice.
    2. Accuracy and Suitability
      We do not guarantee the accuracy, completeness, timeliness, or suitability of any information provided on our website. Visitors should seek the advice of a qualified healthcare professional for any medical concerns or issues.
    3. Content Modifications
      We reserve the right to modify, update, or remove any content on our website at any time without notice.
    4. Intellectual Property
      The material presented on the website, including its design, text, images, layout, and graphics are owned or under licence by Resolute Ready and protected by Australian and international laws.
  4. User-Submitted Services
    1. Submission and Approval
      Our website allows users to submit support services that either they own or recommend. Please note that any submitted service is not guaranteed to be accepted and made visible through the website to visitors. There is a verification process to be approved to be displayed through the website which may involve Resolute Ready contacting the business or individuals listed on the submission.
    2. Curation and Removal
      This is a curated list, and thus Resolute Ready reserves the right to remove any service listed at any time without prior warning given.
    3. License Grant
      By submitting any content to the website, you are granting Resolute Ready a worldwide licence to display, reproduce, and modify, the content as part of the operations of the website and the aims and mission of Resolute Ready.
  5. User Feedback
    1. Visitor Feedback
      Visitors of the site can rate a service positively or negatively and provide feedback on their individual experience.
    2. Public Testimonials
      Only visitors who select the checkbox to share their testimonial publicly will potentially have their experience shared on the website and through other Resolute Ready channels.
    3. Contact for Evaluation
      Individuals who share their experience may be contacted by Resolute Ready for further information as part of the evaluating of the related support service.
  6. User-Submitted Personal Life Stories
    1. Privacy Considerations
      Resolute Ready values the power of personal experiences in fostering connections and providing support to our global community. As part of our mission, we invite individuals to voluntarily share their personal life stories related to their experiences as veterans, first-responders, or individuals seeking support services (“Personal Life Stories”) on our website.
    2. License Grant
      By submitting a Personal Life Story to Resolute Ready, you agree to grant Resolute Ready a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to publicly display, reproduce, modify, and distribute your Personal Life Story on our website and through our social media channels.
    3. Voluntary Participation
      Please note that sharing your Personal Life Story is entirely voluntary, and you retain all ownership rights to your content. However, by submitting your Personal Life Story, you acknowledge that you have the authority and permission to share the content and grant Resolute Ready the license specified in this section.
    4. Moderation and Removal
      Resolute Ready reserves the right to review and moderate all submitted Personal Life Stories before making them publicly available on our website and social media channels. We may remove or decline to publish any Personal Life Story at our sole discretion, without providing prior notice or explanation.
  7. Privacy Policy
    1. Personal Information Collection
      We take your privacy seriously and are committed to protecting your personal information. Our privacy policy explains how we collect, use, and disclose information about you. By using our website, you consent to the processing of your personal information as described in our privacy policy.
    2. Anonymous Data Collection
      Resolute Ready respects the privacy of its users and visitors to the website. Resolute Ready does not use cookies to track users. The website does ask questions of visitors as they are about to browse the support services in order to provide a pre-filtered list and does record anonymous data on the answers they provide. It does not record identifying information as part of this process.
    3. Voluntary Personal Information
      Throughout the site the visitor may be asked to voluntarily offer their personal information in order to access a particular service, provide feedback, share their story, or submit a recommendation. Resolute Ready will only use this information for the purpose it was submitted and will not share this information with third parties except where required by law enforcement or regulatory bodies. Resolute Ready may use the information to communicate with the user about their submission or feedback.
    4. Data Access and Deletion
      Users have the right to request access, correction, or deletion of their personal information by contacting Resolute Ready.
  8. Limitation of Liability
    1. Liability regarding Errors, Omissions, or Inaccuracies
      Resolute Ready is not liable for any direct, indirect, or consequential damages arising from the use of our website, including but not limited to loss of profits or data. We are not responsible for any errors, omissions, or inaccuracies in any content provided on our website.
    2. Liability Considerations for User-Submitted Content
      While Resolute Ready takes reasonable measures to protect your privacy and handle user-submitted content, including but not limited to user-submitted personal life stories, user feedback, and user-submitted services, with care, we cannot guarantee absolute security over the internet. By submitting any user-submitted content, you acknowledge and agree that you are doing so at your own risk and that Resolute Ready shall not be liable for any unauthorised access, disclosure, or use of such content.
      By submitting any user-submitted content, including but not limited to “user-submitted personal life stories”, “user feedback”, and “user-submitted services”, you agree to indemnify and hold harmless Resolute Ready, its directors, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses arising out of the display, reproduction, modification, or distribution of such user-submitted content as authorised in these terms and conditions.
  9. Indemnification for User-Submitted Content
    1. Publicly sharing personal details
      You also understand and accept that once user-submitted content, including user-submitted personal life stories, user feedback, and user-submitted services, is made publicly available, it may be accessible and viewable by other website visitors and individuals outside our control. Therefore, you should carefully consider the level of personal information you choose to include in your submission.
    2. Third-party use
      Furthermore, Resolute Ready shall not be liable for any third-party use or misuse of user-submitted content once it has been made publicly available on our website or social media channels.
  10. Information Collection
    1. Personal Information Collection
      We collect personal information, such as name and email address, when visitors voluntarily provide it to us through our website, including but not limited to when they submit a support service or provide feedback on a service.
    2. Non-Personal Information Collection
      We also collect non-personal information, such as browser type and IP address, through cookies and other tracking technologies.
  11. Information Use
    1. Personal Information Use
      We use personal information to provide visitors with the services they have requested, such as responding to support service submissions and feedback. We may also use personal information provided to us on signing up to the Resolute Ready newsletter to send visitors promotional and marketing materials about our website, but visitors can opt out of receiving these communications at any time.
    2. Non-Personal Information Use
      We use non-personal information to improve our website and better understand visitor behavior.
  12. Information Disclosure
    1. Personal Information Disclosure
      We do not sell, rent, or lease personal information to third parties. We may disclose personal information to our service providers who assist us in providing services to visitors, such as hosting and maintenance services. We may also disclose personal information if required to do so by law or to protect our rights or property. We may also disclosure information provided to us as part of the provisions of User-Submitted Personal Life Stories as described in section six.
  13. Data Security
    1. We take reasonable measures to protect personal information from unauthorised access, disclosure, and use. However, visitors should be aware that no data transmission over the internet or any wireless network can be guaranteed to be 100% secure.
  14. Third-Party Links
    1. Resolute Ready may provide links to third-party websites for the convenience of our visitors. We do not endorse or make any representations about these websites and are not responsible for their privacy practices or content. Visitors assume all risk when accessing third-party websites and should review their own privacy policies before using them.
  15. Children’s Privacy
    1. Resolute Ready is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete it.
  16. GDPR Compliance
    1. If your personal data is processed through our website and you are a resident of the European Union (EU), we comply with the General Data Protection Regulation (GDPR). This includes providing visitors with a clear privacy policy that explains what data is being collected, how it is being used, and who it is being shared with. We also obtain consent from visitors before collecting their data and provide them with the right to access, rectify, and erase their data.
  17. CCPA Compliance
    1. If your personal data is processed through our website and you are a resident of California, we comply with the California Consumer Privacy Act (CCPA). This includes providing visitors with a clear privacy policy that explains what data is being collected, how it is being used, and who it is being shared with. We also provide visitors with the right to opt-out of the sale of their data.
  18. Medical Disclaimer
    1. The information presented on this website is not intended to be a substitute for professional medical advice and should not be used to diagnose or treat a health problem. Always seek the advice of a qualified healthcare professional and never ignore medical advice or delay seeking it based on something you have read on this website.
  19. Governing Law
    1. These terms and conditions shall be governed by and construed in accordance with the laws of South Australia, Australia. Any disputes arising from these terms and conditions or the use of the website shall be subject to the exclusive jurisdiction of the courts of South Australia.
  20. Changes to the Terms and Conditions or Privacy Policy
    1. Resolute Ready may modify these terms and conditions or our privacy policy at any time without notice. Visitors are responsible for regularly reviewing both documents, linked at the bottom of every page of the website, to stay informed of any updates or changes. By continuing to use Resolute Ready after any modifications to either the terms and conditions or the privacy policy, visitors accept and agree to the changes.
  21. Contact Information
    1. Visitors may contact Resolute Ready with any questions or concerns about the contents of the terms and conditions or the privacy policy by contacting us via the contact form found on the Contact Us page of this website.
Valuing People Valuing Children Valuing Lives

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